General terms and conditions of sale

This store, whose Web address is https://www.mots-de-bois.com, is published under the responsibility of its owner, Cyberté Création SARL, under the trade name of "Mots de Bois", hereinafter referred to as the seller.

Mots de Bois Vincent LARGOT 169 impasse de Malgras 26170 BUIS-LES-BARONNIES Tel : 0972620829 France Contact by mail Siret : 401.097.027 RCS Romans

Any reproduction, integral or partial, of text or photo contents is systematically subjected to the authorization of the owner. However, hypertext links to this site are authorized.

0. Preamble

Cyberté Création SARL identified as follows, Siren 478 579 329 - RCS Romans, located at 169 impasse de Malgras, 26170 Buis les Baronnies, is the provider of this internet site.
Internet customers and Cyberté Création are only contractually bound to the extent that Cyberté Création makes available to customers, within the framework of these General Terms and Conditions, an interface enabling them to make sales with the vendor. Cyberté Création is neither a representative, nor an agent, nor a mediator for the customers, nor an employee or employer of the seller.

1. Acceptance of conditions

When the Customer clicks on the "validate your order" button, he declares that he accepts the order and the entirety of these general conditions of sale fully and without reservation.

2. Products

The photographs illustrating the products are not part of the contractual field. If errors are introduced there, in no case, the responsibility of the salesman could be committed. All the products presented on the site are proposed within the limit of the stocks available of the salesman and his suppliers.

The out-of-stock condition cannot involve the responsibility of the seller.

3. Order

The automatic recording systems are considered as proof of the nature, content and date of the order. The Customer receives on the e-mail address that he will have communicated the confirmation of his order. The sale will be concluded only as from this confirmation of order. The salesman reserves the right to cancel any order of a Customer with whom would exist a litigation relating to the payment of a former order. The information given by the buyer when placing the order is binding on the buyer: in the event of an error in the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product.

4. Reserve of property

The ordered products remain the property of the salesman until the final and integral payment of their price (Law of May 12, 1980).

5. Prices

All product offers have prices indicated in euros, VAT not subject to art. 293 B of the CGI. The price indicated in the order confirmation is the final price, including postage and packaging depending on the recipient.

All orders, whatever their origin, are payable in Euros.

The seller reserves the right to modify its prices without prior notice and at any time, but undertakes to apply the prices in force which will have been indicated to the Customer at the time of the order, subject to availability on this date.

6. Availability

The seller accepts orders within the limits of available stocks. The Customer is informed of the availability of the products on the information sheet of the product. If, despite the vigilance of the seller, an ordered product is unavailable, the customer will be informed by e-mail as soon as possible and a suitable solution will be proposed, either: a new period of availability of the product, an exchange of the unavailable product for another product or the reimbursement of the said product. In this case, Cyberté Création will proceed with the reimbursement by credit card, paypal or by cheque in the name and address of the Customer who placed the order.

7. Payment

The price invoiced to the customer is the price indicated on the order confirmation sent by the seller.

The price of the products is payable in cash on the day of the effective order. Payment is made by bank card bearing the CB symbol, by bank or postal cheque issued by a bank domiciled in France, by bank transfer, by paypal, any bank charges being borne by the customer. Cheques should be made payable to Cyberté Création and sent to: Cyberté Création SARL, 169 Impasse de Malgras - 26170 Buis les Baronnies.

An order is reserved for 10 days. Beyond this period, without receipt of payment, the order is cancelled.
The order will be treated only with reception of the payment and after validation.

Cyberté Création subscribes to secure online payment, as an approved distance selling merchant.

Payment is made directly to the bank's server in a secure environment without passing through the store's server.

In the event that the bank payment centers concerned refuse payment, the order will be automatically cancelled and the customer will be informed by e-mail.

8. Delivery

The orders are delivered by the seller for the destinations indicated by the scale of postage and packaging and at the rate indicated according to the weight of the total order.

For other destinations, please contact us for an estimate.

After confirmation of order, the deliveries are carried out by the Post office. For Metropolitan France the shipment is made by colissimo or by simple or followed letter. The shipments are deposited in mailboxes. The average time of a colissimo is 48 hours in working days for metropolitan France.

For deliveries outside metropolitan France, the Customer agrees to pay all taxes due on the import of products, customs duties, value added tax, and any other taxes due under the laws of the country where the order is received.

The seller and Cyberté Création shall be exempt from any legal liability if the taxes are not paid by the customer. Any delays do not entitle the buyer to claim damages.

Delivery times are given as an indication and in no way guaranteed by the seller.

For shipments by colissimo or tracked mail, the Customer can follow his parcel on the site of https://www.laposte.fr/outils/suivre-vos-envois by informing the number of parcel communicated by e-mail.

For shipments in colissimo delivery against signature in case of absence of the recipient a notice of pending is left by the post office in the mailbox. The indicative duration of pending at the post office is 15 consecutive days.

If the delivery by the Post Office or the carrier could not be carried out and the parcel returned, the salesman who reserves the right to refund the price of it, all the carriage costs remaining with the load of the Customer.

Always check your package upon arrival. In case of damage or missing the Customer must make reservations in writing on the delivery note and confirm these reservations to the seller by registered mail and by email within 48 hours.

In case of apparent defects, the buyer has the right of return under the conditions provided in this document.

9. Complaints and return of products

Any return of product can be done only after agreement of the salesman.

The complaints concerning the products will be done by registered mail to the address of the salesman

The products ordered on the site can be returned in case of non conformity with the order made by our services or in case of defect. These products must be returned in their original packaging, accompanied by the order form and mention the defect found.

The products will not be replaced in case of use, opened or degraded due to their use, incomplete or damaged.

It is recalled that in case of damage, damage or missing, the Customer must make his reserves on the delivery order of the carrier and notify the seller within 48 hours by registered letter. In the absence of justified reservations, the seller may refuse to replace or refund the product.

The return of the product must be made within 7 days from the receipt of the package, the post office slip being proof.

Upon receipt of the product in due form and after examination of the product, the seller will proceed, according to your choice, either to the exchange or refund of the product concerned.

All refunds will be made if possible by the same method of payment as for the purchase.

10. Withdrawal

With the exception of personalized items and/or items created especially for you, you have 14 days (from the reception of the products) to make up your mind. In case of exchange or refund, return the new product(s) in its (their) original packaging, undamaged, with all accessories, instructions and documentation to the seller's address

You can contact the seller directly or use the withdrawal form

In case of exercising the right of withdrawal, the seller is obliged to reimburse the sums paid by the Customer, without charge, except for the return and shipping costs. The refund is due within a maximum of 15 days.

11. Litigation

The present contract is subject to French law. The seller cannot be held responsible for damages of any kind, whether material or immaterial or physical, which could result from a malfunction or misuse of the marketed products. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility of the salesman will be, in any event, limited to the amount of the order and could not be called into question for simple errors or omissions which could have remained in spite of all the precautions taken in the presentation of the products.In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of :

a professional association of the branch, an association of consumers or any other council of its choice. It is reminded that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is reminded that as a general rule and subject to the appreciation of the Courts, the respect of the provisions of the present contract relating to the contractual guarantee supposes that the purchaser honors his financial commitments towards the seller.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the one who takes the trouble to expose his situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution.

Failing that, the Commercial Court of Valence is the only competent court, whatever the place of delivery and the method of payment accepted.

12. Guarantee

In all cases, the seller cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of reception, the responsibility of the seller is systematically limited to the value of the product in question, value at the time of delivery. of the seller is systematically limited to the value of the product in question, value at its date of sale and this without possibilities of recourse towards the mark or the company producing the product.

In any case, the Customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code); if the buyer goes to court, he must do so within a "short period of time" from the discovery of the hidden defect (art.1648 of the Civil Code). You can contact the customer service by Email